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Privacy Policy

Effective Date: 8/28/2025
Last Updated: 8/28/2025

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Viva Toro (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in person, online, or through third-party partners.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We may collect the following types of information:

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Personal Information

  • Name

  • Email address

  • Phone number (including SMS opt-in preferences)

  • Billing address / delivery address

  • Date of birth (for age verification or birthday packages)

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Transactional Information

  • Reservation details

  • Event or catering booking details

  • Food and drink orders (pickup, delivery, dine-in, catering)

  • Payment information (processed securely via third-party providers)

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Technical Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Cookies and usage data

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Marketing Information

  • Preferences for email, SMS, or phone communications

  • Information provided via forms, contests, surveys, or event sign-ups

2. How We Use Your Information

We may use your information to:

  • Process reservations, catering, and private event bookings

  • Facilitate VIP and bottle service packages

  • Complete food and drink orders (pickup, delivery, or on-premise)

  • Provide customer service and respond to inquiries

  • Send you marketing communications (with your consent), including promotions, special offers, and event announcements

  • Comply with age restrictions (21+ for alcohol-related services)

  • Improve our website, menus, and overall customer experience

  • Prevent fraud and comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

  • With trusted service providers: Reservation platforms, delivery apps, SMS/email marketing platforms, and payment processors.

  • With affiliates and partners: Businesses under common ownership or operational control.

  • Legal requirements: If required by law, subpoena, or to protect our rights, safety, or property.

  • Business transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred.

  • With your consent: When you explicitly opt in for specific services, offers, or third-party promotions.

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We do not sell your personal information to third parties for independent marketing.

4. Your Privacy Choices

  • Email/SMS Opt-Out: You may unsubscribe at any time using the links in our emails or replying “STOP” to SMS messages.

  • Cookie Preferences: You may manage cookies through your browser settings.

  • Access & Correction: You may request a copy of the information we hold about you and request corrections.

5. Data Security

  • We implement reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, disclosure, or loss. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

  • We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

7. Children’s Privacy

  • Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we discover such information has been collected, it will be deleted promptly.

8. Third-Party Services

Our website and services may link to or integrate with third-party platforms that help us operate and deliver services. These include:

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  • Grubhub for online food ordering and delivery

  • OpenTable for reservations

  • Tickeri for event ticketing

  • VelvetList Media for marketing services, including email and SMS campaigns

  • Other third-party software providers we may use for communication, payments, or event management

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a new effective date.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us:

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Viva Toro

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